Returns Policy

Returns & Refund Policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the exact same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at info@salondolls.com.
Items sent back to us without first requesting a return will not be accepted.

Damages and issues 
Please inspect your order upon receipt and contact us immediately, before our driver leaves, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items 
The following items cannot be returned as they are made bespoke to order: electric beds, beauty beds, brow chairs, desks, seating or any personalised items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sample sale, sale, or made to order items.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@salondolls.com.

 

Returns Address:

Salon Dolls

All Dolled Up

Thompson Yard

South Bank Road

Middlesbrough

TS3 8RQ

Please note, returns will not be accepted if you have not contacted us first.

To get in touch, please e-mail info@salondolls.com